Multi-channel timeline
See email, SMS, live-call, and voicemail activity in chronological context around the same lead.
Unified inbox
Every response deserves one place to land. Keep the next move close.
Bring email, SMS, call, and voicemail activity into one contact timeline, reply with context, and promote qualified conversations into a lightweight pipeline.
Provider events arrive through webhooks and synchronization; not every update is instantaneous.
Unified inbox
Product workflow
Workflow preview
- 1Collect the conversationBring supported inbound and outbound email, SMS, call, and voicemail events into one lead timeline.
- 2Triage with contextSearch and filter by channel, reply state, campaign, company, contact, or message while tracking unread activity.
- 3Reply or advance the opportunityRespond through an eligible channel, add notes, click to call, or move the conversation into the pipeline.
The inbox consolidates supported provider activity, but email replies require an existing campaign reply context and some events may need provider or manual synchronization.
Fast conversation triage
Use search, channel filters, reply-state filters, campaign context, pagination, and unread tracking.
Contextual reply tools
Reply through supported SMS, MMS, or email paths with quick messages, notes, media, and delivery-state visibility.
From extra steps to one reviewed flow
Before GhostReach
Replies, texts, returned calls, notes, and opportunity status scatter across provider inboxes and private follow-up systems.
With GhostReach
The conversation history and the next sales action stay attached to the lead from first response through pipeline handoff.